Privacy Policy

This policy relates to the privacy of your personal data at PB Communication Services Limited.

Established in 2007, PB Communication Services Limited provides a range of telecom services to a variety of different businesses nationwide.

Under the new General Data Protection Regulation (GDPR) which governs Data Protection, we are required to give you a clear understanding of how and why we process your data, and what our position is, in this relationship

As we set the rules and reasons for collecting data from you, we are classed as the Controller of your personal data. This means it is our responsibility to ensure that the data we collect is controlled effectively and protected at all times. Should you have any questions about the processing of your data you can contact us directly using the following methods: 

Tel : 0844 412 7150

Fax : 0844 412 7157

Your personal data will be managed in accordance with the new Data Protection Regulation (GDPR) under the following principles:

We will only process your data in order to provide this service to you.

Your data will only be collected for contractual purposes meaning that as well as using the data to identify you it will be used to perform any purchase or agreement with you.

We will not use it for anything else unless you have been informed and, where relevant, your permission obtained.

We will not ask for more information than we need for the purposes for which we are collecting it. The personal data that we store and process consists of:

- Full name 

- Telephone number

- Email

We will update our records when you inform us that your details have changed

We will only retain your personal data for as long as you are a customer of PB Communication Services Ltd and have processes in place to remove the personal data of lapsed members. 

We have implemented appropriate technical and operational measures to protect the integrity and confidentiality of your personal data

Under the GDPR you have a number of ‘rights’ which you can exercise at any time. Should you wish to do so, please contact the person named at the end of this Notice. These rights might include:

- The right to a Subject Access Request (also known as a SAR). You can access all of the data we process on you. This will be supplied to you within 1 month from the request being received.

- The right to rectification – requesting any inaccurate data we hold on you to be corrected. We will make your amendments without undue delay.

- The right to erasure - where the contract has ended but consent has been obtained to process your data, you may have the right to be forgotten and your personal data erased without undue delay.

- The right to object/withdraw your consent. 

- The right to restricted processing – you can now request us to stop processing your personal data which can be reversed through consent from you the ‘data subject’.

- The right to data portability – you can now have your personal data ported from PB Communication Services Limited to another controller.

- The right to object to automated decision making, whereby we may use your data for profiling purposes to make a decision.

Where we cannot comply with one of these rights, or we need additional time to comply, we will provide you with a full explanation within the timescales required by the Regulation.

Due to the nature of the business, we work with a variety of GDPR compliant businesses who act as our processors which store and process your personal data on our instructions. Below is a list of our main categories of processor:

- Email platforms 

- Financial companies 

At no time does your personal information leave the EU.

Should you wish to speak to us about the way we process your data, or wish to exercise your rights as listed above, please contact PB Communication Services Limited’s Data Protection lead Geoff Bell; 

Tel : 0844 412 7150

Fax : 0844 412 7157

Email : admin@pbcommunicationservices.co.uk